Privacy Policy

Last updated: 27/11/2025

This Privacy Policy explains how Stellar Tiling Group Pty Ltd (“Stellar Tiling Group”, “we”, “us”, “our”) collects, uses, stores and protects personal information from users who access our website www.stellartilinggroup.com (“Site”) or otherwise interact with us.

By using our Site or submitting information to us, you agree to the terms described in this Privacy Policy.

1. Introduction

Stellar Tiling Group Pty Ltd is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988.

2. Information We Collect

2.1 Personal Information

We collect personal information that identifies you, including:

  • Name
  • Email address
  • Phone number
  • Address or suburb
  • Uploaded files such as plans, drawings, specifications or project documents
  • Job applications, CVs, licences, qualifications and work history
  • Messages submitted via our forms
  • Information from Google Ads conversion tracking

2.2 Automatically Collected Information

Through cookies, analytics tools and tracking technologies, we may collect:

  • IP address
  • Device type, browser information and operating system
  • Location approximated via IP
  • Website usage behaviour such as pages viewed, time on site and clicks
  • Online identifiers and cookie identifiers
  • Referral source (how you found our website)

3. How We Collect Information

  • Website enquiry forms
  • Job application forms
  • File upload fields
  • Direct communication via email or phone
  • Google Analytics 4
  • Google Tag Manager
  • Google Ads conversion tracking
  • Cookies and similar tracking technologies

4. How We Use Your Information

We may use your information to:

  • Provide quotes, respond to enquiries and deliver services
  • Communicate with you about your project
  • Manage client relationships
  • Assess job applications and verify qualifications
  • Improve the functionality and performance of our Site
  • Analyse user behaviour through analytics
  • Conduct advertising and marketing campaigns
  • Ensure Site security and prevent misuse
  • Comply with legal and regulatory requirements

We do not sell your personal information.

5. Marketing and Advertising

We may use your information for:

  • Service-related updates and communication
  • Marketing of our services
  • Google Ads and Meta (Facebook/Instagram) advertising campaigns
  • Measurement and optimisation of advertising performance

You can opt out of marketing emails by contacting us.

Personalised Advertising Opt-Out

6. Cookies

We use cookies to:

  • Improve website functionality
  • Analyse website usage
  • Enable advertising and remarketing features
  • Remember user preferences

Types of cookies used:

  • Session cookies
  • Persistent cookies
  • Third-party cookies (Google Analytics, Google Ads, Meta)

You may disable cookies through your browser settings, but the Site may not function fully.

7. Third-Party Service Providers

We may share information with trusted providers who help us operate the business, including:

  • Duda hosting and Squarespace services
  • Google Workspace (email)
  • Paperform
  • HubSpot
  • Google Ads, Google Analytics 4 and Google Tag Manager
  • Dropbox or Google Drive (file storage)
  • Subcontractors assisting in service delivery
  • Suppliers involved in fulfilling tile orders, such as National Tiles
  • Accountants, legal advisers and professional service providers

These parties only access information as needed to perform their services.

8. Sharing of Information

We may share your information:

  • With subcontractors performing work on your project
  • With suppliers assisting with quotes or orders
  • During assessment of job applications
  • To comply with legal obligations or protect our rights
  • In the event of a business sale or restructure

We do not rent or sell your information.

9. International Transfers

Some third-party providers may store or process information outside Australia. We take reasonable steps to ensure your data is protected and handled in accordance with the Australian Privacy Principles.

10. Data Security

We take reasonable technical and organisational measures to protect your information, including:

  • Secure servers
  • Password-protected systems
  • HTTPS encryption
  • Restricted staff access
  • Monitoring for unauthorised access

No method of transmission is entirely secure, but we take all practical steps to safeguard your information.

11. Data Retention

We keep personal information only as long as reasonably necessary to:

  • Provide our services
  • Meet legal and accounting obligations
  • Maintain business records

Project files, communications and job applications may be retained as required by law.

12. Your Rights

You may request to:

  • Access the personal information we hold about you
  • Correct or update your information
  • Request deletion where legally permitted
  • Withdraw consent
  • Request restriction of processing
  • Lodge a complaint about privacy handling

To exercise your rights, contact us using the details below.

13. Children

Our services and website are not intended for individuals under 18. We do not knowingly collect personal information from minors.

14. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our Site. Continued use of the Site constitutes acceptance of these updates.

15. Contact Us

Stellar Tiling Group Pty Ltd
Email: erik@stellartilinggroup.com